Technical Account Manager, Mortgage

We are looking for a Technical Account Manager with 3-7 years of experience to own the full customer journey for Axle's Mortgage vertical — from pre-sales technical support through onboarding, adoption, and ongoing success. You'll be the critical bridge between cutting-edge AI-native insurance infrastructure and some of the largest mortgage lenders in the country, helping them make business decisions in seconds instead of hours.

What will you be doing?

- Serve as the technical and product SME for the Mortgage sales team during pre-sales, conducting design sessions and building workflows in Figma.

- Lead end-to-end onboarding, configuration, and training across Axle's Dashboard, POS integrations, and Loan Origination System (LOS) integrations.

- Act as the primary post-sales point of contact, nurturing relationships and driving measurable adoption and value.

- Gather and synthesize customer insights to influence product roadmap and help build out the Mortgage Solutions organization.

- Maintain and grow Axle's knowledge base, API documentation, and solutions resources.

Key Requirements

- 3-7 years in Solutions Engineering, Sales Engineering, Implementation, or customer-facing technical roles — ideally in Fintech.

- Strong understanding of RESTful APIs, cloud services, and modern SaaS architecture.

- Familiarity with Mortgage POS and/or Loan Origination Systems (LOS).

- Exceptional communicator — able to translate complex technical concepts for both technical and non-technical audiences.

- Self-starter who thrives in a fast-paced, early-stage startup environment.