Partner Implementation Manager

We are looking for a Partner Implementation Manager with 2-4 years of experience to serve as the technical expert and single point of contact between Uncountable's implementation org and our growing partner ecosystem. You'll start by learning the platform hands-on as an IC, then transition into overseeing partner-led implementations across enterprise R&D accounts in chemicals, materials, and adjacent industries.

What will you be doing?

- Spending the first ~6 months as a hands-on member of the implementation team, learning the platform and cutting your teeth on live customer engagements

- Transitioning to manage 3-5 (growing to 10-20) partner-led accounts, acting as the accountable internal point of contact

- Holding regular check-ins with partners, answering questions, resolving issues, and providing best practices on how to address customer use cases

- Collaborating cross-functionally with product, engineering, account management, and the implementations engineering team to support partner needs

- Building enablement infrastructure and training materials that allow partners to implement Uncountable independently at a high quality bar

Key Requirements

- STEM degree (chemical engineering, materials science, chemistry, or related field) with a meaningful understanding of scientific research workflows

- 2-4 years of professional experience in enterprise software implementations, technical consulting, or as a researcher in industry

- Strong customer-facing soft skills — you must be comfortable presenting, coaching, and managing stakeholder relationships

- Willingness to roll up your sleeves as an IC first and build this function from scratch in an ambiguous environment

- Comfort with scientific/technical software (ELNs, LIMS, data management tools) and ability to pick up new platforms quickly