Member Growth & Engagement Manager
Product · Posted last month
We need someone with ~4 years of experience in product management, growth, or a closely related role who has shipped products, measured their impact, and iterated. You should be comfortable working across teams — influencing without authority — and have a track record of diagnosing broken member or customer journeys an...
- Way of working
- Hybrid
- Location
- New York, NY
- Pay range
- $155,000 to $185,000
- Level
- Staff
- Experience
- 4+ years
- Type
- Full time
- Visa sponsorship
- Not offered for this role
- The company
- Hospitals and Health Care · under 20 people
Skills that matter here
What you would be doing
- Own visit conversion rate — the share of members who select an Aligned provider and follow through to a completed first visit — and drive it up
- Diagnose friction across the full journey from outreach moment to completed visit: scheduling experience, communication touchpoints, provider detail pages, and handoffs between product surfaces
- Own the post-visit feedback collection system (NPS and Access scores), including touchpoint design, response rates, and data quality
- Route feedback signal to the right stakeholders — product decisions to the head of product and operations, outreach triggers to the data and outreach team
- Partner with the APC & Specialty Account Management & Operations team to surface and resolve provider-level friction (scheduling processes, onboarding experience, communication handoffs)
- Work with the data and outreach team to ensure post-visit insights are informing campaign targeting and re-engagement logic
- Explore and evaluate new channels — including AI-powered outreach — for their potential to reduce friction and improve visit conversion
The full description
What we're looking for:
We need someone with ~4 years of experience in product management, growth, or a closely related role who has shipped products, measured their impact, and iterated. You should be comfortable working across teams — influencing without authority — and have a track record of diagnosing broken member or customer journeys and driving measurable conversion improvements. Bonus points if you have a healthcare, health insurance, or consumer health background.
What you'll do:
- Own visit conversion rate — the share of members who select an Aligned provider and follow through to a completed first visit — and drive it up - Diagnose friction across the full journey from outreach moment to completed visit: scheduling experience, communication touchpoints, provider detail pages, and handoffs between product surfaces - Own the post-visit feedback collection system (NPS and Access scores), including touchpoint design, response rates, and data quality - Route feedback signal to the right stakeholders — product decisions to the head of product and operations, outreach triggers to the data and outreach team - Partner with the APC & Specialty Account Management & Operations team to surface and resolve provider-level friction (scheduling processes, onboarding experience, communication handoffs) - Work with the data and outreach team to ensure post-visit insights are informing campaign targeting and re-engagement logic - Explore and evaluate new channels — including AI-powered outreach — for their potential to reduce friction and improve visit conversion
Interested in this one?
There is no apply button here on purpose. Tell us about yourself, we book a short call, and if this role fits we walk you through the company and ask before anything is sent. Always free for you.
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