Head of Customer Success
Sales · Posted last month
We are looking for a Head of Customer Success with 5+ years of experience to build and own the entire post-sales function at SnapMagic from the ground up. You'll be a player-coach who personally manages enterprise customer relationships, drives renewals and expansion revenue, and handles technical support — all while b...
- Way of working
- Hybrid
- Location
- San Francisco, CA, San Francisco Bay Area, CA
- Pay range
- $170,000 to $220,000
- Level
- Principal
- Experience
- 5 to 10 years
- Type
- Full time
- Visa sponsorship
- Not offered for this role
- The company
- Technology,Information and Internet, Information and Internet · under 20 people
Skills that matter here
The full description
We are looking for a Head of Customer Success with 5+ years of experience to build and own the entire post-sales function at SnapMagic from the ground up. You'll be a player-coach who personally manages enterprise customer relationships, drives renewals and expansion revenue, and handles technical support — all while building the playbooks, processes, and AI-powered systems that will scale the function as the company grows. This is a rare opportunity to join a seed-stage company with proven product-market fit, 1.5M+ engineers on the platform, and long-standing enterprise customers who trust SnapMagic as a strategic partner. You'll work directly with the founders and have one of the largest spheres of influence at the company.
What will you be doing?
- Owning the full end-to-end customer journey — onboarding, relationship management, QBRs, renewals, and expansion/upsell across enterprise accounts
- Handling customer support tickets and driving resolution, including building AI agents to triage and automate repetitive tasks
- Building the Customer Success function from scratch — creating playbooks, health scoring systems, and scalable processes where none exist today
- Driving commercial growth through upselling and account expansion while maintaining trusted, consultative customer partnerships
- Identifying where the function needs to grow (e.g., technical account managers, forward-deployed engineers) and eventually hiring and leading that team
Interested in this one?
There is no apply button here on purpose. Tell us about yourself, we book a short call, and if this role fits we walk you through the company and ask before anything is sent. Always free for you.
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