Founding Software Engineer (Customer Experience)

We are looking for a Software Engineer with 1–4 years of experience to own the technical side of enterprise sales and deployment at Hyperscale — an AI-native startup automating back-office operations for major US trucking fleets. You'll work directly with founders, customers, and engineering to take agentic AI systems from demo to production, blending deep technical work with real customer impact.

What will you be doing?

- Lead technical discovery, design POCs, and run tailored demos tied to each prospect's workflows and pain points

- Travel on-site to customer locations (~10% travel) to embed with operations teams, scope integrations, and write code to unblock deals

- Scope and execute pilot programs with clear success metrics (call resolution rate, time savings, CSAT) and build ROI models

- Support end-to-end onboarding: data mapping, workflow configuration, API/webhook integrations, and go-live

- Act as the bridge between customers and the product/engineering team, surfacing edge cases and shaping the roadmap

Key Requirements

- 1–4 years of software engineering experience (full stack), ideally at a high-growth B2B company

- Strong foundation in APIs, webhooks, and system architecture — you've built and shipped real products end to end

- High agency and comfort with ambiguity — you figure things out from scratch without a playbook

- Genuine enthusiasm for customer-facing work — you're an engineer who actually wants to talk to customers

- Willingness to travel on-site to customer locations and be embedded in their operational world