Forward Deployed Infrastructure Engineer, US Government (Baseline Team)

The Role

We’re looking for Forward Deployed Infrastructure Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for Palantir platforms, products, and deployments. You'll get to use your creativity to develop novel solutions to evolving challenges and automate processes wherever possible, using whichever tools are best for the job including industry-leading LLM and AI technology.

As a Forward Deployed Infrastructure Engineer, every day is different. You will be developing software and providing high-quality support for software systems that are critical to solving our government’s greatest challenges. We strongly believe in engineering teams being responsible for the operations of their services in production. As such, you’ll work closely with forward deployed teams and product teams to participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues.

The Team

This role will fit within Palantir's "Baseline" team , which is a Forward Deployed Infrastructure Engineering team of about 90 people across the globe (read about us here). Baseline ensures the seamless operations and fleet support across all environments from on-prem to cloud and from commercial to government networks. This role team works with teams across Palantir, including the US Government networks (which is why clearance is important).

Core Responsibilities

- Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades

- Deploy new Palantir products at customer deployments and perform migrations to the latest infrastructure types

- Debug, improve, and optimize Palantir’s services and infrastructure with a focus on long-term reliability and scalability

- Reduce manual operations and automate workflows, processes, and/or runbooks where possible

- Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations.

- Participate in a support on-call schedule