Customer Success Manager
Sales · Posted 5 months ago
We are looking for a Customer Success Manager with 3 to 8 years of experience to join our growing team. We are looking for a fast-learning, operationally-minded individual with a positive attitude to help our clinician customers get the most value from Roger. This person will be on the front lines, communicating direct...
- Way of working
- Hybrid
- Location
- San Francisco
- Pay range
- $145,000 to $170,000
- Level
- Staff
- Experience
- 3 to 8 years
- Type
- Full time
- Visa sponsorship
- Not offered for this role
- The company
- Hospitals and Health Care · under 20 people
The full description
We are looking for a Customer Success Manager with 3 to 8 years of experience to join our growing team. We are looking for a fast-learning, operationally-minded individual with a positive attitude to help our clinician customers get the most value from Roger. This person will be on the front lines, communicating directly with clinicians, supporting onboarding, and managing operational workflows to help keep our success engine running smoothly.
What will you be doing?
- Serve as a direct point of contact for clinicians, supporting them through onboarding, training, and ongoing engagement.
- Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination.
- Create and maintain training materials, guides, and resources to support clinician learning.
- Track clinician usage and engagement, flagging trends and surfacing insights to the team.
- Capture and relay clinician feedback to inform product improvements and success strategy.
Interested in this one?
There is no apply button here on purpose. Tell us about yourself, we book a short call, and if this role fits we walk you through the company and ask before anything is sent. Always free for you.
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