Customer Success Manager

What we're looking for:

We need someone with 1-5 years of experience in customer success or onboarding who is AI-native, scrappy, and passionate about helping customers succeed. You should be comfortable picking up the phone, running screen shares, and solving problems on the fly for deskless teams (security guards, cleaning crews, field service). Bonus points if you've worked at a payroll, HR, or scheduling software company like Paycom, Gusto, or ADP.

What you'll do:

- Own the full customer onboarding lifecycle — run kickoff calls, coordinate data migration with our offshore team, and guide customers through go-live over 3-week implementation cycles - Be the voice customers count on — answer inbound calls from admins and employees, resolve issues quickly, and ensure no one is left waiting - Run 4-5 scheduled onboarding and support calls per day, plus handle 7-8 ad hoc inbound calls from employees needing help - Use Claude and AI tools to solve customer problems fast — reformatting documents, updating spreadsheets, generating reports, and unblocking workflows - Work directly with the founders and CTO to escalate technical issues and provide product feedback based on what you hear from customers daily - Write short help articles and setup guides that save the next customer the same question